Renters Rules

CHC tenants are expected to comply with certain rules and regulations as indicated in their Residential Tenancy Agreement (lease). We encourage you to become familiar with these rules and regulations in order to maintain a successful residency with CHC.

Some of these rules and regulations include (but are not limited to):

RENTERS RULES

Alterations & Renovations

  • Alterations and renovations to your unit are not allowed including structural alterations such as the installation of additional wiring, plumbing or heating units.
  • If alterations are made, Calgary Housing will restore the unit to its original condition and charge the cost of such restoration to the Tenant.

Balconies

  • You are responsible for cleaning the inside and outside of the balcony doors, windows and tracks during your tenancy.
  • Balconies cannot be used for storage purposes.
  • Please do not shake, throw or hang anything out of windows or balconies.

Unfinished Basements & Storage

  • Unfinished Basements and Storage Rooms are not to be used as a bedroom

Barbeques & Fire Pits

  • Fire pits, wood burning stoves and chimineas are prohibited on all CHC sites, including yards and common areas.
  • Hibachis and other charcoal BBQs are not permitted on CHC sites.
  • Gas BBQs are allowed but must be located at a safe distance of at least 2 feet from fences, railings, walls and buildings while in use or while still hot.

Common Areas

Common areas are shared spaces including resource rooms, indoor lobbies and hallways, and outdoor playground or green spaces. Common areas are part of your community and should be treated like home.

  • It is your responsibility to ensure safe and reasonable use of all common areas by household members and guests.
  • Please do not leave belongings, including garbage and recyclables, in the common areas.

Decorating

  • Small nails or picture hooks may be used to hang pictures.
  • Written permission from the Property Manager is needed to paint. You may be required to repaint the original colour upon move-out
  • Drapes or blinds should be used as window coverings.
  • Sheets, flags, tin foil, blankets, or any other material not meant for window treatments are not permitted.

Garbage & Recycling

Garbage
  • Garbage should be put in plastic garbage bags, tied, and placed in the garbage bins or chutes provided.
  • Large items, such as mattresses and furniture, must not be left on, in or by the garbage bins and should be taken directly to the City of Calgary landfill at your own expense (see calgary.ca/landfill for locations).
  • To avoid attracting pests, rodents or stray animals, please help keep your home and surroundings clean and free of garbage and debris.
Recycling
  • Recycling is to be placed in the appropriate bins or receptacles provided
  • Recyclables should be cleaned and lids removed
  • Recyclables should be placed loose in the bins (except shredded paper and plastic bags which should be placed in clear plastic bags and tied)
  • Visit calgary.ca/waste for details on what can and cannot be recycled.

Guests

  • Guests cannot stay in your unit longer than one week (7 consecutive days) without permission
  • If guests stay for longer than one week or they stay in the unit on a repetitive schedule, they would be considered an unauthorized occupant, which is a breach of the lease agreement.
  • You are responsible for the behavior of your guests
  • You are responsible for the cost of any repairs and maintenance to your unit or common areas should your guest cause any damage (see Maintenance section for more details)

Laundry Rooms

If your housing complex provides laundry room facilities, use of the laundry room is at your own risk.

  • Please remove lint from the lint screen in the dryer after each use to prevent fires and reduce drying times.
  • The laundry room, appliances, tables and sinks should be cleaned after each use.
  • If a washer or dryer is not working, please report it by calling the number posted in the laundry room.
  • Some laundry rooms have been supplied with card operated laundry equipment. These washers and dryers use a special card that is loaded by a debit machine located at your property. Contact your Property Manager if you require a laundry card.
  • Laundry rooms are for tenant use only.

Plumbing

  • A new plunger is provided at move in and is yours to keep
  • Look inside your bathroom cabinet for directions on using your plunger
  • To prevent clogs, toilet paper is the only material that should be flushed down your toilet
  • Should you, other members of your household or your guests cause the sinks, tub or toilet to be clogged, you are responsible for the cost to remove the clog.
  • See the section on Tenant Charges for more information on CHC fees for unclogging drains.

DOWNLOAD: How to unclog your toilet

How to unclog a toilet

Quiet Possession

  • All tenants are entitled to quiet possession of their premises.
  • You and your guests should avoid causing unacceptable levels of noise that disturb the comfort of other tenants.
  • If you need to call Calgary Police or Bylaw Services for excessive noise, please report this to your Property Manager.

Swimming Pools (if applicable)

  • CHC does not permit a pool that is greater than 18 inches in height and/or 6 feet in diameter on CHC property including yards, common areas and play areas.
  • Pools must be drained at the furthest point away from all buildings with water drained away from buildings.
  • Children must be supervised at all times.
  • Calgary Housing is not responsible for any incidents that result from use of a pool.

Smoking

  • Smoking is not permitted in common areas such as hallways, lobbies, laundry rooms, parkades, entrances, walkways and playgrounds.
  • If you are residing in a designated non-smoking CHC building, smoking is not permitted anywhere on the property, including your unit, balcony or on the grounds.
  • In accordance to The City of Calgary’s Smoking Bylaw, smoking is not permitted within three meters of an entrance or exit to any apartment building.

Subletting/Unauthorized Occupants

  • Only the leaseholders and occupants listed on your lease agreement may live in your unit
  • Subletting of your unit is not allowed.
  • All new occupants must be pre-approved by Calgary Housing Company.
  • Any guests staying in the unit for longer than 7 days requires written permission from your Property Manager.

Trampolines (if applicable)

  • Trampolines are permitted if the tenant follows manufacturers’ guidelines and directions.
  • Location must be at least 3 feet from fences, buildings, trees, parking areas and other obstacles.
  • A net is mandatory and must be in good repair.
  • Not all yards will accommodate the size of a trampoline safely.

Thank you for your feedback. If you are trying to reach Calgary Housing Company Customer Services, please call (587) 390-1200.

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