Tenant Safety

The safety of our tenants is of the utmost importance. In this section, we review crucial information that will help to keep you safe in your Calgary Housing Company home.

TENANT SAFETY

Being Prepared for an Emergency

  • Keep an emergency supply kit with a minimum five-day supply of water, food (especially foods that do not require cooking such as energy bars and crackers) and clothing.
  • Include a first-aid kit, flashlight, extra batteries, a portable battery-operated radio and any required medications.
  • Visit Calgary.ca/CEMA for more information on building a 72-hour emergency preparedness kit
  • Learn about emergency preparedness at the Calgary Emergency Management Agency (CEMA) website here [CEMA]

Fire Alarms and Smoke Detectors

CHC Apartment Buildings
  • Every CHC Apartment Building is equipped with a fire alarm system and evacuation plans are posted in the common areas.  Please read these so you are aware of what to do in case of a fire.
  • If you hear the fire alarm in your building, exit immediately then call 911.  Do not use the elevators.  If you require assistance exiting your unit, call 911.
CHC Townhomes and Single Family Homes
  • CHC townhomes and single family homes are equipped with smoke detectors.
  • Smoke detectors must not be tampered with. This includes no painting or covering of the smoke detectors.
  • You should test your smoke detectors once a month to ensure they function.
  • Report any malfunctioning or broken smoke detectors to your Property Manager.

Learn about fire safety equipment at the Calgary Fire Department website: Fire Safety Equipment | Smoke Alarms | Home Fire Safety | Electrical and Gas Appliances | Apartment Building Fire Safety

Fire Safety Tips

It is important to consider these fire safety tips to protect your home and your family.

  • Do not store flammable materials such as paint thinner, solvents, propane tanks or gasoline inside your home or attached storage.
  • Keep your stove, oven and toasters clean to prevent setting off your smoke alarm
  • Use the exhaust fan (where equipped) when cooking to reduce the possibility of false alarms and never leave cooking food unattended.
  • Do not overload power outlets or use damaged, old or frayed power cords.
  • A power bar with a shut-off feature can protect your electrical appliances.
  • Make sure you know what to do in case of fire. If you live in an apartment building, you will find fire safety and evacuation information posted on each floor.
  • Draw a floor plan of your unit on the fire escape plan
  • Make sure you know at least two ways out of the building in case one escape route is blocked by fire. Plan these escape routes with your household members and practice them regularly so everyone knows how to exit the building safely.
  • If you hear a fire alarm, always leave the building right away. Follow your fire escape plan.
  • If a fire occurs in your unit, evacuate to safety, activate the fire alarm, and call 911 for the fire department.
  • Advise your Property Manager or other site representative immediately if you become aware of any fire hazards in your home or building, for example, accumulations of combustible materials, flammable liquids, or blocked exit routes.
  • Do not prop open fire doors or disable automatic door closers, as you place both yourself and your neighbours in danger in the event of a fire.

Learn about fire safety equipment at the Calgary Fire Department website: Fire Safety Equipment | Smoke Alarms | Home Fire Safety | Electrical and Gas Appliances | Apartment Building Fire Safety

Protecting Yourself & Your Home

  • Do not leave front door open.
  • If you are in an apartment building do not let strangers into your building by opening the door for them with your key or through your intercom system.
  • If you see strangers loitering around the premises call the Calgary Police Service directly at 403-266-1234.
  • Be mindful of who you give your keys to.
  • Your new CHC home should be the safest place for you and your family. Never open your door before finding out who is there. If your entrance door is equipped with a peep hole look through it or a window to see who is there.
  • CHC representatives such as building maintenance workers will not enter your premises without proper notice or permission from you unless it is an emergency.
  • All CHC staff have identification. Do not hesitate to request ID from anyone claiming to be acting on behalf of CHC.
  • Always lock your doors and windows at night. Draw the curtains or blinds at night to prevent people outside from looking in. If you’re away in the evenings it is a good idea to have lights on in different rooms of your home so others think that there are people home.
  • Always be aware of your immediate surroundings and any people around you.
  • In an emergency situation where your safety or someone else’s safety is at risk, please call 9-1-1 immediately.
  • To report an anonymous crime tip, please call the Calgary Crime Stoppers at 1-800-222-8477.

Sprinkler Systems

  • If your apartment or home is equipped with sprinkler heads on your ceiling, you must not hang items on the sprinkler head.

Vandalism

  • If you witness any acts of vandalism, such as graffiti, in your community please contact the Calgary Police Service general line at (403)266-1234.
  • Also contact your Maintenance Administrator or call (587)390-1200 to report the vandalism.
  • Click here to Learn more about graffiti and vandalism from calgary.ca

Thank you for your feedback. If you are trying to reach Calgary Housing Company Customer Services, please call (587) 390-1200.

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