Appointment Booking for Applicants
Booking an Appointment with a Calgary Housing Representative
We recommend you book an appointment as we will be better able to serve you. If you arrive without an appointment, we may not be able to assist you.
Appointments may be scheduled to be held in person at the Calgary Housing office or video chat appointments using Microsoft Teams software.
Please book your initial appointment online using the button below and choose the meeting format that works best for you.
Why You Should Book An Appointment
Calgary Housing is providing our customers a new way to connect with us. This process allows you to schedule an appointment to discuss concerns in a private and personal way with a Calgary Housing representative.
Benefits of booking an appointment:
- Convenience: Set a convenient time for your meeting.
- Efficiency: Reduce your wait time in the office or on the phone.
- Preparation: Allows us to prepare properly to address your needs.
- Streamlined Scheduling: Ensures a smoother experience.
For Video Call Appointments:
- When booking, please indicate if you require a translator and specify the language so arrangements can be made in advance.
- Once your appointment is scheduled, you will receive a message via email, confirming your preferred meeting format. Please check your spam folder if you don’t see the confirmation email.
- Join the call to have your questions answered.
- To join the video call, please make sure to join the meeting at the scheduled time.
- A Calgary Housing Representative will join you at the scheduled time.
- If you do not join at the scheduled time, we will attempt to contact you via video or phone. If you are unreachable, there is a 5-minute grace period before the appointment is canceled.
Questions and Answers
Calgary Housing applicants will be able to make appointments during the implementation period. Residents will soon be able to make appointments.
Appointment times will be made available as follows:
- One hour for new applicants applying or applicants who have already started an application online and were unable to complete the application.
- Thirty-minute appointments are available for applicants who are updating their application and require translation services.
- Fifteen-minute appointments are available for application updates and status checks.
Appointment booking for residents is in development.
All applicants making an appointment will be provided an orientation and training if required to use the Applicant portal to apply, update and check the status of their application.
The Applicant portal is the most efficient and effective way to update your appointment.
Upon completion of the appointment, applicants will be able to update and confirm the status of their application online.
We have capacity for a maximum of three additional guests to attend your appointment.
The applicant is responsible for the behaviour of their guests and advocates.
If you require support with your appointment we encourage you to bring an advocate or interpreter.
Yes, we encourage people who are unable to attend their appointment to cancel and reschedule as required.
A Calgary Housing Representative will provide you with the information and training you may require to update your information online during your appointment. Following your initial appointment, we ask that you use the applicant portal if you need to make additional updates to your application.
There may be situations where your personal circumstances have changed, or you feel another appointment is necessary. Customers requiring an additional appointment are encouraged to speak to a Calgary Housing Representative before booking an additional appointment.
Available appointment times will be presented to customers. If there is no time available on the day you are available please look for availability on another date or time.
An email will be sent to you after booking your appointment providing you with additional information including what you should bring to your appointment.
We will continue to support customers who come in without an appointment but drop-ins may have to wait as we serve other customers. In some cases we may not have time to serve customers who drop in.
Customers are encouraged to make an appointment to ensure they are served.
If you drove to the office please ensure to register for parking when you arrive.
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Contact Us
If you require assistance, contact our office at any time throughout the process to book an appointment.
Calgary Housing Office
Wood Centre200, 2535 3rd Ave. SE
Calgary, AB
Please note – As of April 2024, all former District Offices have permanently closed.
Calgary Housing Company DOES NOT provide Emergency Housing.
If you require Emergency Housing please click here for help.
