How Calgary Housing Company monitors for cases of COVID-19

How CHC monitors for cases of COVID-19

Calgary Housing Company is actively monitoring for risk of COVID-19 and is ready to activate efforts to reduce the chances of an outbreak at our properties and offices.

In order to keep Calgary Housing Communities safe, our Pandemic Response Team is working with CHC staff to monitor the ongoing pandemic situation and make decisions about activities like enhanced cleaning services, wellness checks, or other efforts that support the health, safety and wellness of our tenants, staff, and contractors.

As the COVID-19 pandemic continues, monitoring for cases in our offices, managed properties and communities is an important tool to help stop the spread of the virus. Monitoring for cases allows us to proactively implement mitigating measures we have ready to go, like enhanced cleaning, education services that will help prevent an outbreak and other support for our tenants and staff in the event of an outbreak.

Information CHC Uses to Monitor for COVID-19 Risk

Since the pandemic began in March, Calgarians have worked together to keep each other safe from COVID-19. Calgary Housing Company uses different types of information to understand risk of COVID -19 exposure in our offices and properties, including:

  • Asking tenants to self-report COVID-19 illness and exposure,
  • Requiring employees to report COVID-19 illness,
  • Requiring employees to  self-report exposures to illness that requires quarantine,
  • Using contact tracing logs for our employees,
  • Utilizing situational reports from the Calgary Emergency Management Agency (CEMA), and;
  • Monitoring the Alberta Government’s Covid-19 website.
Tenant Self-Reporting to Keep Our Communities Safe

Alberta Health Services does not notify CHC of positive cases on our properties, so self-reporting any positive cases in your home is an important tool to support the effort to keep our communities safe. If you have a positive case of COVID-19 in your home, please contact your Property Manager. This will help us monitor and track active and recovered COVID-19 cases on our properties and help us understand risk level.

CHC does not release information on our COVID-19 tracking but will take extra steps on a property if there are three households with active cases of COVID-19 on one property. Extra steps we may take to ensure the safety of our tenants and prevent exposure and transmission include: increasing janitorial services, offering additional support services to tenants, checking in to make sure tenants are okay, and implementing the essential visitors policy at the affected property.

If you have a positive case of COVID-19 in your home, you can contact your Property Manager or Tenant Liaison for support while you quarantine. You can also self-report exposure and self-isolation, especially if you need help. Our Tenant Liaisons and Property Managers are always here to help you.

Additional information and Resources

Government of Alberta Covid-19 Status Map – The Government of Alberta’s website provides important community information and identifies the status of Covid-19 cases  through the Alberta community on status maps, which designates regions as “open”, “watch” or “enhanced” relaunch status. View the COVID-19 Status Map by Region

Contact and case tracing to keep our communities safe – Albertans can use the Governmemnt of Alberta’s contact tracing app ABTraceTogether. The app lets people know if they have been exposed to COVID-19 or if they have exposed others – while protecting their privacy. Quickly identifying and isolating positive cases is an important part of our response to the COVID-19 pandemic, and preventing the spread. Learn more about ABTraceTogether



Recent News
Tenant Handbook

In Summer 2020 we compiled a new Printable PDF version of important information for tenants. You will find details on how to connect with CHC, guidance on the programs we provide, and advice on maintenance and management of your home. Keep a copy of the PDF on your device or print your own hardcopy. Download CHC Tenant Handbook 2020

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Have Your Voice Heard

In early 2024 we will be reaching out to residents to gather your experiences, opinions, and ideas to inform our Anti-Racism Strategy.

You can participate by:

  • Completing the survey that will be distributed in early 2024
  • Volunteer to join a focus group (this will be available through the survey)


Watch for more information coming soon!