Resident Satisfaction Survey Results

Resident Satisfaction Survey Results

Calgary Housing Company (CHC) manages over 7,000 affordable homes, serving nearly 25,000 Calgarians, including almost 10,000 children.

CHC regularly conducts a Resident Satisfaction Survey to provide residents with an opportunity to give feedback on CHC’s service delivery and share information about their well-being. The results are used by CHC to continually improve service delivery and better support resident and community well-being. The most recent survey was conducted via telephone and online from May 31 to June 17, 2021. A total of 600 residents completed the survey. You can read the full results here and view the summary here.

  • The overall satisfaction with services provided by CHC remains high at 74%. Overall satisfaction with CHC has remained relatively stable and was 73% in 2019 and 77% in 2017.
  • 84% of respondents were satisfied with being listened to and treated with respect, and 78% were comfortable raising concerns or speaking their mind with CHC. The majority of residents agreed that CHC supports diversity and inclusion (78%).
  • Residents were very satisfied with the application process (82%).Repair Chart
  • Residents were very satisfied with the move-in process (83%) and agreed that the staff who did the move-in inspection were professional and thorough (89%). 85% of residents did not have any major problems when moving in (e.g., parking, elevator access).
  • CHC will continue supporting equity, diversity, and inclusion through ongoing employee education and training and the development of an anti-racism strategy.
  • Residents were aware of the efforts by CHC to limit the spread of COVID-19 (92%) and believed CHC’s response was quick (89%) and helpful (88%).
  • Overall, 68% of residents were satisfied with their level of safety and security in their building and home. This is a significant increase of 8% since 2019.
  • CHC will continue to strengthen safety and security through the prioritization of safety-related repairs, and security improvements, and by maintaining an open and responsive relationship with our residents so that safety-related concerns can be voiced and addressed.
  • 64% of residents said they were satisfied with the condition of their property, 59% were satisfied with the condition of their building and 69% were satisfied with condition of the home.
  • Nearly one third of recent repairs were initiated by CHC, which reflects our efforts to become more proactive.



Recent News
Tenant Handbook

In Summer 2020 we compiled a new Printable PDF version of important information for tenants. You will find details on how to connect with CHC, guidance on the programs we provide, and advice on maintenance and management of your home. Keep a copy of the PDF on your device or print your own hardcopy. Download CHC Tenant Handbook 2020

A diverse group of happy people of a wide range of ages.

Have Your Voice Heard

In early 2024 we will be reaching out to residents to gather your experiences, opinions, and ideas to inform our Anti-Racism Strategy.

You can participate by:

  • Completing the survey that will be distributed in early 2024
  • Volunteer to join a focus group (this will be available through the survey)


Watch for more information coming soon!