Residents
Welcome to the Calgary Housing Resident Info Centre
As a resident, you will come in contact with a variety of different Calgary Housing staff members for support with different problems, services or situations. The list below provides more information about when to connect with various Calgary Housing staff.
When to call your:
- Report any criminal behavior or violation of your rights as a resident.
- Report concerns about other residents.
- Report concerns about the maintenance of your property or request an inspection of maintenance work completed in your unit.
- Ask about eligibility for housing or adding/removing someone to/from your lease.
- Ask about ending your lease or signing a new one.
- Schedule an appointment for a move out inspection.
- Ask about an eviction notice or court papers.
- For information on how to arrange a payment.
- Request repairs to your unit or a common area.
- Report pests on the property such as ants, bedbugs, mice, etc.
- Request abandoned furniture be removed.
- Ask about when a repair will be completed.
- Ask about your Annual Rent Review.
- Ask about a letter you received seeking information about your household or income.
- Ask about rent adjustments and rent calculations.
- Ask about how to add or remove an occupant to your household.
- Ask about your account balance or how to arrange a payment.
- Provide assistance to work on issues that may affect your residency with Calgary Housing.
- Assistance with forms and documents.
- Liaise with other Calgary Housing departments regarding housing concerns.
- Referrals to resources such as: food, furniture, clothing, emergency financial assistance, recreation (kids and family), social benefits, health (physical and mental) related programs, counselling and crisis services.
- Help with problem solving concerns in the community/property such as: unsupervised children, neighbour disputes, noise complaints, illegal activity, etc.
