Residents May See Staff Changes as CHC Transforms to Improve Service

Residents May See Staff Changes as CHC Transforms to Improve Service

As 2022 kicks off, Calgary Housing Company residents can expect to see some changes in our organization and in the staff supporting our operations.

Over the past couple of years, CHC has gone through a process we call Transform Calgary Housing – an effort to develop the organization to better serve our customers, to work more effectively with government, and to make sure we will be sustainable to keep providing service for years to come.

The results of this effort are now being put in place including some changes in how staff are organized to provide the best possible service.
 
What does this mean for our residents?

A primary goal of our transformation is to improve customer service and the experiences of our residents. As a result, there has been a re-organization of our Customer Experience department and some changes to staff roles.

At some of our properties, this will result in staff changes such as new Property Managers, Housing Administrators and Tenant Liaisons. Where such changes are happening, residents will receive letters with details of any changes and contact information. Click here to download the “Who to Call” brochure.

Thank you for your patience throughout this transition – we look forward to continuing to offer you a great place to live and call home!

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Tenant Handbook

In Summer 2020 we compiled a new Printable PDF version of important information for tenants. You will find details on how to connect with CHC, guidance on the programs we provide, and advice on maintenance and management of your home. Keep a copy of the PDF on your device or print your own hardcopy. Download CHC Tenant Handbook 2020

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Have Your Voice Heard

In early 2024 we will be reaching out to residents to gather your experiences, opinions, and ideas to inform our Anti-Racism Strategy.

You can participate by:

  • Completing the survey that will be distributed in early 2024
  • Volunteer to join a focus group (this will be available through the survey)

 

Watch for more information coming soon!