Create Resident Account

Resident Portal | Creating an Account

How to Create an Account for the Resident Portal

Note – this portal works best with Chrome, Firefox or Safari web browsers. Internet Explorer is not recommended.

1. Access the Resident Portal using the link provided in your welcome letter or Click Here.

2. Select “Click here to register”

3. Enter your Personal Details

  • First and Last Name of Primary Lease Holder
  • Tenant Account Number (if you cannot locate this number contact your housing administrator or call (587) 390-1200

4. Enter your Account Information

  • Email address (that is on file with CHC)
  • Create a secure password and confirm it

Your password must be a minimum of 10 characters long and contain one of the following:

  • Lowercase letter
  • Uppercase letter
  • Number
  • Symbol (e.g.. #$%@&, etc.)

5. Select a Security Question and type in the Security Answer

6. Complete the User Verification

  • Click “Terms and Conditions”
  • Click on checkbox next to “I have read and accept the Terms and Conditions”


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Need Help Getting Started?

Trouble accessing the portal or need support in another language?

This portal only works on Chrome, Firefox, or Safari.

Do NOT use Internet Explorer – some functions will not work properly.

You can download these browsers here:

A diverse group of happy people of a wide range of ages.

Have Your Voice Heard

In early 2024 we will be reaching out to residents to gather your experiences, opinions, and ideas to inform our Anti-Racism Strategy.

You can participate by:

  • Completing the survey that will be distributed in early 2024
  • Volunteer to join a focus group (this will be available through the survey)


Watch for more information coming soon!