Tenant Resources

Resources for Tenants

This tenant resource area will help to answer tenancy related questions specific to the COVID-19 pandemic. Our focus is on three important ideas:

  1. Protect the health and safety of our tenants, staff, partners and contractors
  2. Take steps necessary to ensure we effectively maintain our housing operations
  3. Take any necessary steps to help reduce the risk of transmission of the virus

CHC Housing Supports & Info

Click through the sections below for CHC related information.

Customer Service Counter Closed

Our font counters remain closed, so knowing who to call when you have a question on concern means you can get to the right person quickly, without waiting on hold with our Customer Service line. Keep your Calgary Housing Company representative's contact information somewhere handy or easy to reference.

Call your Property Manager (PM) for things like:

  • Eligibility for housing or adding/removing someone to/from your lease.
  • Ending your lease or signing a new one.
  • Scheduling an appointment for a move out inspection.
  • Asking about an eviction notice or court papers.
  • For information on how to arrange a rent payment.
  • Reporting concerns about the maintenance of your property or request an inspection of maintenance work completed in your unit.
  • Reporting any criminal behavior or violation of your rights as a resident.
  • Reporting concerns about other residents.

Call your Maintenance Administrator (MA) to:

  • Request repairs to your unit or a common area.
  • Report pests on the property such as ants, bedbugs, mice, etc.
  • Request abandoned furniture be removed.
  • Ask about when a repair will be completed.

Call your Account Administrator (AA) for information about:

  • Your Annual Rent Review.
  • A letter you received seeking information about your household or income.
  • Rent adjustments and rent calculations.
  • How to add an occupant to your household.
  • Your account balance or how to arrange a payment.

Call your Tenant Liaison (TL) when you need:

  • Assistance with issues that may affect your tenancy with Calgary Housing Company.
  • Assistance with forms and documents.
  • Referrals to resources such as: food, furniture, clothing, emergency financial assistance, recreation (kids and family), social benefits, health (physical and mental) related programs, counselling and crisis services.
  • Help with problem solving concerns in the community/property such as: unsupervised children, neighbour disputes, noise complaints, illegal activity, etc

Rent Payments

Learn more about our Eviction Prevention Program

At Calgary Housing Company, our mandate is to provide affordable housing to low and moderate income Calgarians. As a compassionate and caring landlord, we believe in the core value that everyone should have access to safe, affordable housing.

All tenants are responsible for paying their rent, however we do recognize the loss of income and financial hardship that some tenants may face, particularly through the COVID-19 pandemic.

If you are having difficulty with your rent payments, please contact your Property Manager immediately to develop a rent payment plan. If you are facing eviction due to non-payment of rent, you must enter into and a rent payment plan to avoid eviction.

How to pay rent online

Did you know you can pay your rent the same way that you pay other bills through your banking institution?

  • Select ‘Calgary Housing Company’ as a bill payee.
  • Use your payment account number (PAN) as your bill account number (the number provided when you signed your lease.)
  • If you do not have your PAN, please call (587) 390-1200 for assistance.
  • Depending on which bank you use, they may require more than 6 digits, if this is the case you may add enough zero’s in front of your account number to reach the required number of digits.

Tenant Documentation

If you are a tenant and need to submit documentation please email it to chccustomerservice@calgary.ca

Subsidy Payments

Subsidy payments are completed via Electronic Funds Transfer (EFT).  Payments should not be interrupted as a result of our recent front counter closures.

Maintenance Requests & After Hours

Calgary Housing Company is responding to all critical maintenance requests and will defer non-urgent maintenance requests to minimize coronavirus exposure of our tenants and employees.  Calgary Housing Company continues to have 24-hour maintenance response by contacting our customer service line at (587) 390-1200.

Safety & Security

Calgary Housing Company’s safety and security protocols remain in place.  Any properties with on-site security will continue to provide the same service based on existing schedules.

NOTICES

Important updates and notices will be posted here. 

Useful Links

Thank you for your feedback. If you are trying to reach Calgary Housing Company Customer Service, please call (587) 390-1200. PLEASE NOTE - Submissions using this form will be addressed on the next business day. For regular maintenance service or maintenance emergencies, please call Customer Service at (587) 390-1200. If you have a non-maintenance emergency, please call 9-1-1.