Applicant Portal Quickstart
CH Applicant Portal
Quick Start Guide
There are two steps to get started on the CH Applicant Portal.
- Create an Applicant Portal Account
- Update Your Application
For more information, please visit our Frequently Asked Questions page.
Step 1: Creating Your Applicant Portal Account
When you launch the Portal, you will be presented with two options:
- I have a Registration Code
- I do NOT have a Registration Code
It is very important that you select the first option.
Your Registration Code was included in the invitation email letter you received. You must use it to be sure you are not creating a duplicate account. Using your Registration Code will allow you to update your existing application that is already in our system.
It is possible to select the second option: “I do NOT have a Registration Code”.
If you use this option you will create a new application that may conflict with your existing application.
DO NOT SELECT THIS OPTION.
- Access the Applicant Portal by clicking the green button below
- Select “Click Here to Register”
- Select “I have a Registration Code”
- Enter your Personal Details
- Registration Code
- First and Last Names
- Birthdate (DD/MM/YYYY)
- Enter your Account Information
- Email address (Use email address that is on file with CHC)
- Create a password
- Birthdate (DD/MM/YYYY)
- Your password must be a minimum of 10 characters long and contain at least one each of: Lowercase letter; Uppercase letter; Number; Symbol (eg. #$%@&, etc.)
- Click “I’m not a robot”
- Select required images
- Click VERIFY
- Click on “I have read and accept the Terms and Conditions”
- After reading the Terms and Conditions, Click ACCEPT
- Click REGISTER
- Please wait while your application is loaded and your screen updates with your Account Information
- If your screen doesn’t update, consider changing your web browser to Chrome, Firefox or Safari.
- Follow the instructions below Update Your Application
Step 2: Updating Your Application
There are several reasons you might need or want to update your application.
- Change in contact information (such as phone number, email or mailing address)
- Change in family size
- Change in household income
- Change in assets
- Change in required number of bedrooms for your family
- Update housing location preference
- Change in special circumstance for your household
- Add new documents
- Update our annual review
important Tip: You may pause at anytime during your application update. Your application will automatically be saved.
To Update Your Application
- Access the Applicant Portal by clicking the green button below
- Log into the Applicant Portal by entering the Email and Password you registered with
- Review your application status in the Account Information
- Click CONTINUE to update your application
- The screen will open your application details
- Select a menu option on the left side of the screen to open the page you want to update
- Be sure to review each screen/tab on the selected page(s) until all updates are complete
- Click on “Save and Continue”
- Continue will all required updates
- Be sure to check the Uploading Documents page for required documents
- If you are unable to Save and Continue, scan the screen for required fields that need updating (usually a pink box) or check the Error menu link
- Click on the SIGN AND SUBMIT button
- This will ensure all your updates are received by Calgary Housing
How to Upload Documents
You may be required to upload documents to complete or update your application.
Click the button to learn more about how to upload documents in the CH Applicant Portal.
Need Help Getting Started?
If you cannot access the portal or need support in another language, please contact our Customer Service Department.
